FAQ
✎ How to administer MyRaw supplements? +
Our products come in powder or capsule form, designed for easy administration. Powder is best mixed with wet food or a little water/oil. Capsules can be given whole (hidden in a treat) or opened to sprinkle on food.
🔗 Can I combine different products? +
Yes! MyRaw formulas work synergistically. You can safely administer e.g., Flexi Motion (joints) in the morning and another supplement in the evening. The ingredients do not conflict; in fact, they complement each other.
🕒 How long until I see results? +
Supplementation is a marathon, not a sprint. First positive changes (e.g., more willingness to move, better coat) are usually visible after 2-3 weeks of regular use. The body needs time to regenerate.
✓ Are the products safe for dogs with allergies? +
We focus on "Clean Label". We do not use unnecessary fillers or colorants. If your dog has a severe allergy to a specific protein, always check the label. Our products are generally very well tolerated.
🏭 Where are MyRaw supplements produced? +
Our supplements are made in Poland, in one of the most modern production facilities specializing in "clean label" manufacturing. We chose local production to have full control over every stage of creating our formulas.
🔬 Do the products undergo quality control? +
Absolutely. Safety is our foundation. MyRaw products undergo rigorous testing in an independent, accredited Eurofins laboratory. We test them for microbiological purity and heavy metal content.
🌍 Where do the raw materials come from? +
We select suppliers from all over the world, choosing only those raw materials that have full documentation of origin and quality certificates. We look for ingredients with the highest bioavailability, not the lowest price.
🛡️ Are the supplements compliant with quality standards (e.g., GMP)? +
Yes. Production takes place in a facility operating according to the highest GMP (Good Manufacturing Practice) standards and the ISO 22000 Quality Management System. This guarantees the repeatability and safety of every capsule produced.
💳 What payment methods are available? +
You can pay however is convenient for you. We support secure payments: BLIK, credit cards (Visa, Mastercard), Apple Pay, and fast online transfers.
✉ How long for delivery? +
We act fast because we know you want to start your pet's supplementation as soon as possible. Orders placed on business days by 12:00 PM are usually shipped the same day. Standard delivery time is 1-2 business days (domestic) or 3-7 days (international).
↩️ Is it possible to return the product? +
Yes, you have the right to return an unused and originally sealed product within 14 days of receiving the package. For hygiene and health safety reasons, we do not accept returns of products that have been opened.
🌡️ How to store supplements after opening? +
Ideally in a dry, dark, and cool place (room temperature is fine, as long as the jar is not in direct sunlight). Remember to tightly close the jar after each use and keep it out of reach of children and animals.